Healthcare and Pharmacy
Project Crimson
National pharmacy retailer
Answer questions about Covid vaccines and book appointments
ANI-match available for most callers, but limited access to personal information
Aggressive rollout schedule so lean design and minimal integration
IVR to redirect callers to other channels for more complex tasks
Hear it in action!
Project Scarlet
National pharmacy retailer
Drug pricing based on member benefits plan
Complex and dynamic multislot flow for collecting all required drug parameters
Full coverage of exception scenarios
Flexibility to allow members to get pricing options
From a small-scale prototype…
No integration with client APIs
Limited use cases
…To a full-scale deployment.
Full integration with client APIs, and custom middleware layer
Comprehensive build-out of exceptions like excluded drugs and prior authorization
Options to get pricing for brands and associated generics, equivalent therapeutic alternatives, via home delivery or retail
Project Rose
Managed healthcare and insurance provider
Demo for prescription refills and finding specialists, and associated FAQs
Showcase advanced conversational features, and intent prediction
Show intelligent conversational handling to anticipate customer needs where possible
